The web chat doesn't show on your website

You pasted the web chat’s snippet into your site, but no chat button appears, or the chat opens and says This chat isn’t taking messages right now.

Fix it

• Check the chat is on. In Workspace settings → Integrations & apps → Integrations → Customer inbox, a web chat marked Off doesn’t show. Choose ⋯ → Turn on.
• Check the websites list. Open ⋯ → Edit and look at Websites it can appear on. The address must match how visitors open your site, including https:// and www. when you use it: https://www.northwind.example and https://northwind.example are different sites. Add both if your site opens on both.
• Check the snippet is on the page. Open your site, right-click and choose View page source, and search for widget.js. If it isn’t there, your website builder may not have published the change, or the code went on one page only.
• Check the channel. If the channel the web chat posts to was archived or deleted, the chat stops taking messages. Edit the web chat and pick another channel.
• Try the chat on its own. Click Try the chat in Integrations. If it works there, the problem is on your site’s side: the snippet, the websites list or a content security policy that blocks app.freesbe.net.

Still stuck

Ask in Getting help and tell us your website’s address and what you see.